Contact Us



Contact Us/ Frequently Asked Questions (FAQ)
Contact Us
Question Answer
Who can I contact if I have a question about exchange billing or this website?

Customer Service: 1-800-708-2848 (Hours of operation are Monday - Friday 8AM - 8PM EST)

Mail Questions (please do not mail payments to this address):
P.O. Box 740221
Atlanta, GA 30374-0221
Para servicio al cliente en Español, por favor llame 1-800-708-2848

How can I contact UnitedHealthcare about my claims or benefits?  You can visit your member website to look up your claims or benefits. You can also call the toll-free Customer Care number on the back of your health plan ID card. 
How do I contact my exchange? Colorado Exchange only (Connect for HealthCO): Please call toll-free at 1-877-855-6538 or visit
Maryland Exchange only (Maryland Health connection): Please call toll-free at 1-877-855-7435 or visit
NY Exchange only (NY State of Health marketplace): Please call toll-free at 1-877-856-2429 or visit  
Where can I look up health care terms? You can look up terms in English and Spanish here: 
Question Answer
How can I make a premium payment?  Online
You can set up your account to pay your premium automatically each month from your checking or savings account. This option can save you time: 
- Log on to
- Select Automatic Payment from the left-hand menu
- Provide the requested information

Or you can pay your premium each month by credit/debit card or directly from your checking or savings account:
- Log on to
- Select Online Payment from the left-hand menu
- Provide the requested information

You can mail your payment to:
P.O. BOX 713819     
Cincinnati, OH  45271-3082
When is my payment due, and what happens if it is late?   Your first premium must be received by the due date or you will not have coverage and you will have to register again with the exchange. 
All future payments are due by the first of the month.  Some members may have a grace period.  If your premium is not received on time, you will receive a late notice.
Where can I find my account balance? The account balance is displayed on each of your invoices or you can log on to and review your account which will display the balance due.
After I make a payment how quickly do I get a member ID card? Normally it takes between 7-10 days for a new card to be created and an additional 3-10 business days to arrive at your address.  
What happens if I send my payment to the wrong location?   The payment will be redirected to the appropriate area. You may receive a phone call or letter to provide the correct mailing address for future payments.
What forms of payment are accepted? Online Payments:
- Checking or Saving Account
- MasterCard, Visa, American Express, Discover and Debit Cards that are redeemable for general purchasing.  Cards will be processed through Trust Commerce. 

Automatic Payments:
- Checking or Savings Account  

By Mail:
- Checks
- Money Orders
- Cashier’s checks
If I set up re-occurring payments can I cancel them? 

You can cancel this agreement to make automatic payments by sending a letter to:
P.O. Box 713819
Cincinnati, OH 45271


Or, online at


Please note your cancellation request must be received 5 banking days prior to a payment due date.  If the notice is received after, it will become effective on the next due date.  This cancellation will not apply to any transactions made before the notice. 

Account Information
Question Answer
How can I update my account information? All of your personal information on this website is sent over from your state exchange. You will need to update your information in their system. You can change your User Name, Password and choose a billing option from this website.  
Do I need to provide a Social Security Number?  You do not need to enter a Social Security number to register. You can also register with your Member ID or Exchange ID . 
Can I go paperless? You can choose to receive important alerts from this website but you do not have the option to go fully paperless for billing. 
How do I get a member ID number? After you pay your first premium a health plan ID card will be sent that has you member ID number. You can also find your member ID on your welcome packet. 
How do I find my Exchange Subscriber ID number? This is assigned by your exchange. You can also find it on your welcome packet after you pay your first premium bill. 
Website Technical Questions
Question Answer
What types of browsers are supported? We support:
- Internet Explorer version 6, &  7
- Safari versions 5.1 and newer
- Chrome 23.0.1271.97 and newer
- Firefox 17 and newer

What do I do if I am using Internet Explorer  8 or newer?
- IE8: Use compatibility view. Select the broken green piece of paper by the address bar. Compatibility view will roll the browser mode back one level.
- IE9 and newer: Choose F12 from the function keys. Scripting will open at the bottom of the page. Change the browser mode to Internet Explorer 7 standards.
Note: Compatibility mode will not work as Compatibility view will only roll the browser mode 
Is this site secure? Select the Privacy link to learn more about how we keep your information safe.
General exchange questions
Question Answer
What individuals may purchase health insurance on the Exchanges?  Anyone can use the Exchanges to explore their health insurance options, even if they already have insurance now. The only requirements to get insurance through the Marketplace are:
- You must live in the U.S.
- You must be a U.S. citizen or national (or lawfully present)
- You can’t be currently incarcerated
Who is eligible for federal subsidy assistance (premium tax credits or cost-sharing reductions)?  Federal subsidies will only be available through the Individual Marketplaces. Individuals and families eligible for premium tax credits must:
- Buy insurance through the Individual Marketplace
- Meet household income requirements
- Not have affordable minimum essential health coverage available through an employer
- Not be eligible for Medicaid, Medicare beneficiary, or enrolled in additional specified government programs 
Advance payment of premium tax credits may be paid through the Exchange, reducing the amount of premium left to be paid by the individual, if the tax filer attests they expect to claim a personal exemption deduction for any covered dependents on their tax return.

Individuals and families eligible for cost-sharing reductions must:
- Buy a silver level qualified health plan through the Individual Marketplace – or be an Indian enrolled in any qualified health plan through the Individual Marketplace
- Meet the requirements for advance payment of premium tax credits (above)
- Meet even lower household income requirements (expect to have a household income that does not exceed 250% of the Federal Poverty Level for that benefit year)
Cost-sharing reductions for qualifying individuals may be used to reduce out-of-pocket health care expenses, such as deductibles, coinsurance, copayments or similar charges.  But cost sharing reductions may not be used to pay premiums, balance billing from non-network providers, or spending for non-covered services.